Fitzsimmons, James A.
Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons - 6th ed. - McGraw-Hill 2008
15453
Includes CD-ROM
Service industries - Management
HD9980.5 / Fit
Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons - 6th ed. - McGraw-Hill 2008
15453
Includes CD-ROM
Service industries - Management
HD9980.5 / Fit