Ukens, Lorraine L.
101 ways to improve customer service : training, tools, tips, and techniques / Lorraine L. Ukens - Pfeiffer 2007
15535
Customer services
Employees, Training of
HF5415.5 / Uke
101 ways to improve customer service : training, tools, tips, and techniques / Lorraine L. Ukens - Pfeiffer 2007
15535
Customer services
Employees, Training of
HF5415.5 / Uke