Johnston, Robert
Service operations management : improving service delivery / Robert Johnston and Graham Clark - 3rd ed. - Prentice Hall/Financial Times 2008
17599
Service industries - Management
HD9980.5 / Joh
Service operations management : improving service delivery / Robert Johnston and Graham Clark - 3rd ed. - Prentice Hall/Financial Times 2008
17599
Service industries - Management
HD9980.5 / Joh