Bell, Chip R.
Take their breath away : how imaginative service creates devoted customers / Chip R. Bell and John R. Patterson - J. Wiley 2009
17638
Customer services - United States
Consumer satisfaction - United States
Consumer loyalty - United States
Service industries - Customer services - United States
HF5415.5 / Bel
Take their breath away : how imaginative service creates devoted customers / Chip R. Bell and John R. Patterson - J. Wiley 2009
17638
Customer services - United States
Consumer satisfaction - United States
Consumer loyalty - United States
Service industries - Customer services - United States
HF5415.5 / Bel