Morgan, Rebecca L.
Calming upset customers : stay in control ... in any situation / Rebecca L. Morgan - 4th ed. - Crisp Publications 2009
18447
Customer services
Consumer complaints
HF5415.5 / Mor
Calming upset customers : stay in control ... in any situation / Rebecca L. Morgan - 4th ed. - Crisp Publications 2009
18447
Customer services
Consumer complaints
HF5415.5 / Mor