Fitzsimmons, James A.
Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons - 7th ed. - McGraw-Hill 2011
19409
Service industries - Management
HD9980.5 / Fit
Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons - 7th ed. - McGraw-Hill 2011
19409
Service industries - Management
HD9980.5 / Fit