Oakland, John S.
Total quality management : the route to improving performance / John S. Oakland. - 2nd ed. - Butterworth/Heinemann 1993.
4272
Total quality management.
HD62.15 / Oak.
Total quality management : the route to improving performance / John S. Oakland. - 2nd ed. - Butterworth/Heinemann 1993.
4272
Total quality management.
HD62.15 / Oak.