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Michelli, Joseph A.

(The) Zappos experience : 5 principles to inspire, engage, and wow / Joseph A. Michelli - McGraw-Hill 2012

20764

Subjects--Topical Terms:
Zappos.com (Firm) - Management
Customer service
Mail-order business - Management
Electronic commerce - Management
Retail trade - Management

LC Class. No.: HF5647 / Z37Mic

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