Cook, Sarah
Customer care excellence : how to create an effective customer focus / Sarah Cook - 5th ed. - Kogan Page 2008
21485
Customer relations
Customer services
Total quality management
HF5415.5 / Coo
Customer care excellence : how to create an effective customer focus / Sarah Cook - 5th ed. - Kogan Page 2008
21485
Customer relations
Customer services
Total quality management
HF5415.5 / Coo