Ford, Robert C.
Managing the guest experience in hospitality / Robert C. Ford, Cherrill P. Heaton - Delmar Cengage Learning 2000
21751
Customer relations
Hospitality industry
TX911.3 / C8For
Managing the guest experience in hospitality / Robert C. Ford, Cherrill P. Heaton - Delmar Cengage Learning 2000
21751
Customer relations
Hospitality industry
TX911.3 / C8For