Fitzsimmons, James A.
Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons, Sanjeev Bordoloi - 8th ed. - McGraw-Hill/Irwin 2014
23325
9781259010651
Service industries - Management
HD / 9980.5
Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons, Sanjeev Bordoloi - 8th ed. - McGraw-Hill/Irwin 2014
23325
9781259010651
Service industries - Management
HD / 9980.5