Gronroos, Christian
Service management and marketing : managing the service profit logic / Christian Gronroos - 4th ed. - J. Wiley 2015
25348
9781118921449
Service industries - Marketing
Customer services
HD / 9980.5
Service management and marketing : managing the service profit logic / Christian Gronroos - 4th ed. - J. Wiley 2015
25348
9781118921449
Service industries - Marketing
Customer services
HD / 9980.5