Kaplan, Daniel I.
Service success ! lessons from a leader on how to turn around a service business / Daniel I. Kaplan with Carl Rieser. - J. Wiley 1994.
5329
Service industries - Management.
Service industries - Quality control.
HD9980.5 / Kap.
Service success ! lessons from a leader on how to turn around a service business / Daniel I. Kaplan with Carl Rieser. - J. Wiley 1994.
5329
Service industries - Management.
Service industries - Quality control.
HD9980.5 / Kap.