Smith, Ian.
Meeting customer needs / Ian Smith. - 2nd ed. - Butterworth-Heinemann/Institute of Management Foundation 1997.
6638
Customer service.
HF5415.5 / Smi.
Meeting customer needs / Ian Smith. - 2nd ed. - Butterworth-Heinemann/Institute of Management Foundation 1997.
6638
Customer service.
HF5415.5 / Smi.