Normann, Richard.
Service management : strategy and leadership in service business / Richard Norman. - 2nd ed. - J. Wiley 1991.
7156
Service industries - Management.
HD9980.5 / Nor.
Service management : strategy and leadership in service business / Richard Norman. - 2nd ed. - J. Wiley 1991.
7156
Service industries - Management.
HD9980.5 / Nor.