Hope, Christine.
Service operations managemnt : strategy, design and delivery / Christine Hope and Alan Muhlemann. - Prentice Hall 1997.
8886
Service industries - Management.
HD9980.5 / Hop.
Service operations managemnt : strategy, design and delivery / Christine Hope and Alan Muhlemann. - Prentice Hall 1997.
8886
Service industries - Management.
HD9980.5 / Hop.