Bergeron, Bryan.
Essentials of CRM : a guide to customer relationship management / Bryan Bergeron. - J. Wiley 2002.
10591
Customer relations - Management.
HF5415.5 / Ber.
Essentials of CRM : a guide to customer relationship management / Bryan Bergeron. - J. Wiley 2002.
10591
Customer relations - Management.
HF5415.5 / Ber.