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Fitzsimmons, James A.

Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. - 4th ed. - McGraw-Hill/Irwin 2004.

11662

Includes CD-ROM.

Subjects--Topical Terms:
Service industries - Management.

LC Class. No.: HD9980.5 / Fit.

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