Lucas, Robert W.
Customer service : building successful skills for the twenty-first century / Robert W. Lucas. - 3rd ed. - McGraw-Hill/Irwin 2005.
13009
Customer services.
HF5415.5 / Luc.
Customer service : building successful skills for the twenty-first century / Robert W. Lucas. - 3rd ed. - McGraw-Hill/Irwin 2005.
13009
Customer services.
HF5415.5 / Luc.