Dealing with demanding customers : how to turn compliants into opportunities / (Record no. 2929)
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000 -LEADER | |
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fixed length control field | 00415 a2200145 4500 |
005 - DATE AND TIME OF LATEST TRANSACTION | |
control field | 20230607132821.0 |
050 ## - LIBRARY OF CONGRESS CALL NUMBER | |
Classification number | HF5415.5 |
Item number | Mar. |
100 ## - MAIN ENTRY--PERSONAL NAME | |
Personal name | Martin, David M. |
245 ## - TITLE STATEMENT | |
Title | Dealing with demanding customers : how to turn compliants into opportunities / |
Statement of responsibility, etc. | David M. Martin. |
260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
Name of publisher, distributor, etc. | Pitman |
Date of publication, distribution, etc. | 1994. |
501 ## - WITH NOTE | |
With note | 6482 |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name entry element | Customer service. |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name entry element | Customer relations. |
942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
Koha item type | Open Book Shelf |
-- | HF5415.5 Mar. |
952 ## - LOCATION AND ITEM INFORMATION (KOHA) | |
Date last seen | 2007-07-19 |
Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Total Checkouts | Full call number | Barcode | Date last checked out | Price effective from | Koha item type |
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Lost | ELM LIBRARY (ELM) | ELM LIBRARY (ELM) | New Materials Shelf | 20.08.2007 | HF5415.5 Mar. | H007651 | 07.06.2023 | Open Book Shelf |