Lean Sigma methods and tools for service organizations : the story of a cruise line transformation / Jaideep Motwani, Rob Ptacek and Richard Fleming

By: Motwani, JaideepContributor(s): Ptacek, Rob | Fleming, RichardPublication details: Business Expert Press 2012ISBN: 9781606494073Subject(s): Six Sigma (Quality control standard) | Lean manufacturing | Service industries - Quality control | Cruise lines - Quality controlLOC classification: TS | 156.17
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