What customers value most : how to achieve business transformation by focusing on processes that touch your customers : satisfied customers, increased revenue, improved profitability / Stanley A. Brown
Publication details: John Wiley & Sons 1995ISBN: 9780471641230Subject(s): Consumer satisfaction | Customer services | Industrial management | Organizational effectiveness | Quality of productsLOC classification: HF | 5415.335| Item type | Current library | Call number | Status | Date due | Barcode |
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ELM LIBRARY (ELM) New Materials Shelf | HF 5415.335 Bro (Browse shelf (Opens below)) | Available | H025174 |
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