Delivering quality service : balancing customer perceptions and expections / Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry.
Publication details: Free Press 1990Subject(s): Customer service | Service industries - Quality control - Mathematical modelsLOC classification: HF5415.5 | Zei.| Item type | Current library | Call number | Status | Date due | Barcode |
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HELP UNIVERSITY (HU) New Materials Shelf | HF5415.5 Zei. (Browse shelf (Opens below)) | Available | H007662 |
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