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Customer relationship management : a strategic imperative in the world of e-business / Stanley A. Brown, editor and contributor.

By: Brown, Stanley APublication details: J. Wiley & Sons Canada 2000Subject(s): Customer relations - ManagementLOC classification: HF5415.5 | Bro.

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Item type	Current library	Call number	Status	Date due	Barcode
Open Book Shelf	ELM LIBRARY (ELM) New Materials Shelf	HF5415.5 Bro. (Browse shelf (Opens below))	Available		H007635

Previous	No cover image available	No cover image available	No cover image available	No cover image available	No cover image available	No cover image available	No cover image available	Next
Previous	HF5415.5 Ber. On great service : a framework for action /	HF5415.5 Ber. Essentials of CRM : a guide to customer relationship management /	HF5415.5 Bli. CRM unplugged : releasing CRM's strategic value /	HF5415.5 Bro. Customer relationship management : a strategic imperative in the world of e-business /	HF5415.5 Col. Killer customer care : how to provide five star customer service that will double and triple your profits /	HF5415.5 Des. Managing to keep the customer : how to achieve and maintain superior customer service throughout the organization /	HF5415.5 Des. Managing to keep the customer : how to achieve and maintain superior customer service throughout the organization /	Next

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