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Customer relationship management : how to turn a good business into a great one ! / Graham Robert-Phelps.

By: Roberts-Phelps, GrahamPublication details: Hawksmere 2001Subject(s): Customer relations - ManagementLOC classification: HF5415.5 | Rob.

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Item type	Current library	Call number	Status	Date due	Barcode
Open Book Shelf	ELM LIBRARY (ELM) New Materials Shelf	HF5415.5 Rob. (Browse shelf (Opens below))	Available		H011996
Open Book Shelf	HELP UNIVERSITY (HU) New Materials Shelf	HF5415.5 Rob. (Browse shelf (Opens below))	Available		H007650

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Previous	HF5415.5 Des. Managing to keep the customer : how to achieve and maintain superior customer service throughout the organization /	HF5415.5 Har. Harvard business review on customer relationship management.	HF5415.5 Mar. Dealing with demanding customers : how to turn compliants into opportunities /	HF5415.5 Rob. Customer relationship management : how to turn a good business into a great one ! /	HF5415.5 Rob. Customer relationship management : how to turn a good business into a great one ! /	HF5415.5 Sch. Customer experience management : a revolutionary approach to connecting with your customers /	HF5415.5 Ste. Customer service on the Internet : building relationships, increasing loyalty, and staying competitive /	Next

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