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Harvard business review on customer relationship management.

Contributor(s): Customer relationship management; Harvard business reviewPublication details: Harvard Business School Press 2001Subject(s): Customer relations - ManagementLOC classification: HF5415.5 | Har.

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Item type	Current library	Call number	Status	Date due	Barcode
Open Book Shelf	ELM LIBRARY (ELM) New Materials Shelf	HF5415.5 Har. (Browse shelf (Opens below))	Available		H007640

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Previous	HF5415.5 Col. Killer customer care : how to provide five star customer service that will double and triple your profits /	HF5415.5 Des. Managing to keep the customer : how to achieve and maintain superior customer service throughout the organization /	HF5415.5 Des. Managing to keep the customer : how to achieve and maintain superior customer service throughout the organization /	HF5415.5 Har. Harvard business review on customer relationship management.	HF5415.5 Mar. Dealing with demanding customers : how to turn compliants into opportunities /	HF5415.5 Rob. Customer relationship management : how to turn a good business into a great one ! /	HF5415.5 Rob. Customer relationship management : how to turn a good business into a great one ! /	Next

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