TY  - GEN
AU  - Galbraith, Jay R.
AU  - Title
TI  - Designing the customer-centric organization : a guide to strategy, structure and process
SN  - 9780787979195
AV  - HF5415.5 Gal
PY  - 2005///
PB  - Jossey-Bass
KW  - Customer relations - Management - Handbooks, manuals, etc
KW  - Strategic planning - Handbooks, manuals, etc
N1  - 15039
ER  -