Fitzsimmons, James A. <br/><br/>
Service management : operations, strategy, information technology / 
James A. Fitzsimmons, Mona  J. Fitzsimmons 
 - 6th ed. 
 -  McGraw-Hill  2008 
<br/><br/>15453 
<br/><br/> Includes CD-ROM 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries - Management
<br/><br/><label>LC Class. No.: </label>HD9980.5  / Fit