Ukens, Lorraine L. <br/><br/>
101 ways to improve customer service : training, tools, tips, and techniques / 
Lorraine L. Ukens 
 -  Pfeiffer  2007 
<br/><br/>15535 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services<br/>Employees, Training of
<br/><br/><label>LC Class. No.: </label>HF5415.5  / Uke