TY  - GEN
AU  - Ukens, Lorraine L.
TI  - 101 ways to improve customer service : training, tools, tips, and techniques
AV  - HF5415.5 Uke
PY  - 2007///
PB  - Pfeiffer
KW  - Customer services
KW  - Employees, Training of
N1  - 15535
ER  -