TY  - GEN
AU  - Charan, Ram
TI  - What the customer wants you to know : how everybody needs to think differently about sales
AV  - HF5438.4 Cha
PY  - 2007///
PB  - Portfolio
KW  - Sales management
KW  - Selling
KW  - Customer relations
N1  - 16058
ER  -