Tisch, Jonathan M. <br/><br/>
Chocolates on the pillow aren't enough : reinventing the customer experience / 
Jonathan M. Tisch with Karl Weber 
 -  J. Wiley  2007 
<br/><br/>16387 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hospitality industry - Customer services<br/>Customer relations
<br/><br/><label>LC Class. No.: </label>TX911.3  / C8Tis