TY  - GEN
AU  - Tisch, Jonathan M.
TI  - Chocolates on the pillow aren't enough : reinventing the customer experience
AV  - TX911.3 C8Tis
PY  - 2007///
PB  - J. Wiley
KW  - Hospitality industry - Customer services
KW  - Customer relations
N1  - 16387
ER  -