Crucial conversations : tools for talking when stakes are high / 
Kerry Patterson ... [et al.] 
 -  McGraw-Hill  2002 
<br/><br/>16900 
<br/><br/><label>Subjects--Topical Terms: </label><br/>International communication<br/>Interpersonal relations
<br/><br/><label>LC Class. No.: </label>BF637  / C45Cru