Michelli, Joseph A. <br/><br/>
(The) new gold standard : 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company / 
Joseph A. Michelli 
 -  McGraw-Hill  2008 
<br/><br/>17057 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Ritz-Carlton Hotels (Firm) - Management - Case studies<br/>Leadership<br/>Total quality management<br/>Corporate culture<br/>Customer services<br/>Success in business
<br/><br/><label>LC Class. No.: </label>HD57.7  / Mic