TY  - GEN
AU  - Michelli, Joseph A.
TI  - (The) new gold standard : 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company
AV  - HD57.7 Mic
PY  - 2008///
PB  - McGraw-Hill
KW  - Ritz-Carlton Hotels (Firm) - Management - Case studies
KW  - Leadership
KW  - Total quality management
KW  - Corporate culture
KW  - Customer services
KW  - Success in business
N1  - 17057
ER  -