TY  - GEN
AU  - Bly, Robert W.
AU  - Kelly, Regina Anne
TI  - (The) encyclopedia of business letters, faxes, and e-mail : features hundreds of model letters, faxes, and e-mail to give your business writing the attention it deserves
AV  - HF5721 Bly
PY  - 2009///
PB  - Career Press
KW  - Commercial correspondence - Handbooks, manuals, etc
KW  - Memorandums - Handbooks, manuals, etc
KW  - Electronic mail messages - Handbooks, manuals, etc
N1  - 17083
ER  -