Spector, Robert <br/><br/>
(The) Nordstrom way to customer service excellence : a handbook for implementing great service in your organization / 
Robert Spector and Patrick McCarthy 
 -  J. Wiley  2005 
<br/><br/>17209 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services - United States - Handbooks, manuals, etc.<br/>Nordstrom (Firm) - Management<br/>Department stores - United States - Management
<br/><br/><label>LC Class. No.: </label>HF5415.5  / Spe