TY  - GEN
AU  - Spector, Robert
AU  - McCarthy, Patrick D.
TI  - (The) Nordstrom way to customer service excellence : a handbook for implementing great service in your organization
AV  - HF5415.5 Spe
PY  - 2005///
PB  - J. Wiley
KW  - Customer services - United States - Handbooks, manuals, etc
KW  - Nordstrom (Firm) - Management
KW  - Department stores - United States - Management
N1  - 17209
ER  -