TY  - GEN
AU  - Yang, Kai
TI  - Design for six sigma for service
AV  - HD9980.5 Yan
PY  - 2005///
PB  - McGraw-Hill
KW  - Service industries - Management
KW  - Six Sigma (Quality control standard)
KW  - Service industries - Quality control - Statistical methods
KW  - Quality control - Statistical methods
N1  - 17211
ER  -