Clark, Moira <br/><br/>
Business success through service excellence / 
Moira Clark and Susan Baker 
 -  Elsevier Butterworth-Heinemann  2004 
<br/><br/>17287 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer service<br/>Customer relations
<br/><br/><label>LC Class. No.: </label>HF5415.5  / Cla