TY  - GEN
AU  - Clark, Moira
AU  - Baker, Susan
TI  - Business success through service excellence
AV  - HF5415.5 Cla
PY  - 2004///
PB  - Elsevier Butterworth-Heinemann
KW  - Customer service
KW  - Customer relations
N1  - 17287
ER  -