Goodman, John A. <br/><br/>
Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits / 
John A. Goodman 
 -  AMACOM  2009 
<br/><br/>17302 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services<br/>Customer relations - Management
<br/><br/><label>LC Class. No.: </label>HF5415.5  / Goo