TY  - GEN
AU  - Goodman, John A.
TI  - Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits
AV  - HF5415.5 Goo
PY  - 2009///
PB  - AMACOM
KW  - Customer services
KW  - Customer relations - Management
N1  - 17302
ER  -