TY  - GEN
AU  - El-Haik, Basem
AU  - Roy, David M.
TI  - Service design for Six Sigma : a road map for excellence
AV  - TS156 Elh
PY  - 2005///
PB  - J. Wiley
KW  - Six Sigma (Quality control standard)
KW  - Total quality management
N1  - 17361
ER  -