TY  - GEN
AU  - Dahlgaard, Jens J.
AU  - Kristensen, Kai
AU  - Kanji, Gopal K.
TI  - Fundamentals of total quality management : process analysis and improvement
AV  - HD62.15 Dah
PY  - 1998///
PB  - Taylor and Francis
KW  - Total quality management
KW  - Quality control
N1  - 17499
ER  -