Johnston, Robert <br/><br/>
Service operations management : improving service delivery / 
Robert Johnston and Graham Clark 
 - 3rd ed. 
 -  Prentice Hall/Financial Times  2008 
<br/><br/>17599 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries - Management
<br/><br/><label>LC Class. No.: </label>HD9980.5  / Joh