TY  - GEN
AU  - Bell, Chip R.
AU  - Patterson, John R.
TI  - Take their breath away : how imaginative service creates devoted customers
AV  - HF5415.5 Bel
PY  - 2009///
PB  - J. Wiley
KW  - Customer services - United States
KW  - Consumer satisfaction - United States
KW  - Consumer loyalty - United States
KW  - Service industries - Customer services - United States
N1  - 17638
ER  -