Cook, Sarah <br/><br/>
Measuring customer service effectiveness / 
Sarah Cook 
 -  Gower  2004 
<br/><br/>17650 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services - Quality control<br/>Customer services - Evaluation<br/>Customer services - Management
<br/><br/><label>LC Class. No.: </label>HF5415.5  / Coo