TY  - GEN
AU  - Lencioni, Patrick
TI  - Getting naked : a business fable about shedding the three fears that sabotage client loyalty
AV  - HF5415.525 Len
PY  - 2010///
PB  - Jossey-Bass
KW  - Customer loyalty
KW  - Customer relations
N1  - 18218
ER  -